Important Notice Regarding Unauthorized Resale and Reservation Issues on Agoda and Other Online Travel Booking Sites

We would like to inform our guests of an increasing number of cases involving unauthorized resale of accommodation and reservation-related problems on overseas travel booking websites such as Agoda.

In some cases, unauthorized intermediary companies with no contractual relationship with our hotel become involved and resell our accommodation products without permission, resulting in serious problems between guests and our hotel.

This is not an issue limited to our hotel; similar serious incidents have been occurring at numerous accommodation facilities throughout Japan.
Examples of Problems Confirmed at Our Hotel

■ [Unauthorized resale at excessively high prices]

Rooms have been resold at prices more than twice the official accommodation rates set by our hotel.

Rooms that our hotel offers as Room Only plans have been falsely resold on travel websites as plans including meals.
As a result, the information provided by the guest at the time of booking—such as the date, number of guests, room type, and meal plan—may differ from the reservation information actually received by our hotel.

In some cases, the reservation notification made by the guest does not reach our hotel, meaning that the room has not actually been secured.
There have also been cases where, after the reservation was completed, the reservation details were changed or the reservation was cancelled without the guest's knowledge.

Our hotel is unable to verify or take responsibility for reservations that have been resold through such unauthorized intermediary companies.
If there is any discrepancy between the details you booked through an overseas travel booking website such as Agoda—including the date, number of guests, room type, meal plan, or price—and the reservation information actually received by our hotel, we are unable to make changes or additions to the reservation or provide refunds for any price differences.

These issues are caused by the systems of overseas travel booking websites such as Agoda and by the practices of the intermediary companies involved. Our hotel has repeatedly requested improvements through the relevant travel booking websites; however, we are currently in a situation where our requests have been refused or no appropriate response has been provided.

We sincerely apologize for any inconvenience this may cause; however, should any issues arise regarding accommodation charges, reservation details, or refund procedures, we kindly ask that you contact the customer support center of the travel booking site you used (such as Agoda) directly to make inquiries or file a complaint by Customer themselves.